Delivery and Order
What are my delivery options?
We offer 3 fulfillment options being:
- Instant delivery (Klang Valley region): Within 30 mins – 2 hours from order placement.
- Cold chain delivery (Peninsular Malaysia): Delivery
window to be advised depending on your location. - Self-pickup @ our retail store (Kelana Mall @ Kelana Jaya).
Where can you deliver to?
We cover both the Klang Valley region and Peninsular Malaysia.
How are my delivery fees calculated?
For Klang Valley region:
- A flat fee of RM 15. For orders valued at or above RM 300, free delivery applies.
For Peninsular Malaysia (ex-Klang Valley):
- A flat fee of RM 75. For orders valued at or above RM 800, free delivery applies.
Am I entitled to free deliveries?
For Klang Valley region:
- For orders valued at or above RM 300, free delivery applies.
For Peninsular Malaysia (ex-Klang Valley):
- For orders valued at or above RM 800, free delivery applies.
However, an additional surcharge will be imposed for every re-attempt delivery.
What if I am not available at the time of delivery?
Kindly inform us if you will not be around at the time of delivery date upon receipt of delivery notification from us via WhatsApp.
Alternatively, you may arrange for a designated recipient to receive the order on your behalf.
If we are unable to contact you upon delivery, we will arrange for a re-attempt delivery with you via WhatsApp.
However, an additional surcharge will be imposed for each subsequent re-delivery attempt (also applies for free delivery promotions).
Is there a minimum order requirement?
We do not impose a minimum order limit. However, you are entitled to free deliveries for any orders valued at or above RM 300 (for Klang Valley region) / RM 800 (for Peninsular Malaysia region).
How do I track my order’s status?
You may click on the "View Your Order" button within the Order Confirmation email to track your order's status.
Alternatively, you may also speak to us via WhatsApp @ +6012 425 1569 to get real-time updates on your order status.
We will notify you when your order is about to delivered or when its ready for pickup.
Can I change details of my order or cancel it after placing it?
Kindly reach out to us via WhatsApp @ +6012 425 1569 for further help on order amendments or cancellations.
You will need to provide us with your order/invoice number to kickstart
this process.
See here for our Refund and Replacement policy for more information.
Under what circumstances can I ask for a product exchange or refund?
For more information, you may refer to our Refund and Replacement policy.
What payment methods are accepted?
We accept:
- Credit/debit cards (Visa and Mastercard);
- Online bank transfers (FPX);
- E-wallets (TouchNGo / Shopee Pay / Grab Pay / Alipay / WeChat pay).
Others
Where do your durians originate from?
The durians you’re about to enjoy either comes from our very own 1,000-acre durian plantation located in the Tras subdistrict of Raub, Pahang or selected farms also in the Raub region which have passed our rigorous quality standards.
What do you do with my personal data?
During our Checkout process we will collect basic personal particulars from you being names, email addresses, mobile phone numbers, most frequency purchase products and physical addresses for the sole purpose of providing you an enjoyable shopping experience, time after time.
We will not sell or transfer your personal data to any other 3rd parties – unless required or directed by the relevant law agencies or authorities.
For more information, you may refer here for our Privacy policy.
What benefits do I get from subscribing to your Newsletter?
Subscribers of our mailing list will enjoy exclusive access to early notifications of any incoming harvest seasons, subscribers-only free delivery services, promotions and other value-added content. Best of all, its free to subscribe and always will be.
See here for our privacy policy.